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Terms and Conditions

These general terms and conditions regulate the relationship between Flauen Ltd. and the people using the website and the online store at https://www.ladureena.com/

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By clicking on any link, button or application available on the site, with the exception of the link pointing to these terms and conditions, you expressly and unconditionally agree to these general terms and conditions for using the website and the online store.

Definitions

  • “WE”, “FLAUEN”, “THE COMPANY” means Flauen Ltd. with headquarters and principal place of business: Sofia, Vrabnitsa-2, ap.b. 610, owner of the online shop at https://www.ladureena.com/

  • “CPA” – means Consumers Protection Act;

  • “PDPA” – means Personal Data Protection Act;

  • “POSA” – means Postal Services Act;

  • “SITE” – means Web Site located at https://www.ladureena.com/;

  • “ONLINE STORE” – means the virtual store located at https://www.ladureena.com/ , which provides the opportunity to purchase goods over the Internet;

  • “USER” – means a person who uses the website’s features;

  • “BUYER” – means a person who performs purchase of goods through the online store;

  • “CONSUMER” – means a consumer in the meaning of the CPA;

  • “PERSONAL DATA” – means personal data in the meaning of the PDPA;

  • “CASH ON DELIVERY” – means cash on delivery pursuant to the POSA;

  • “GENERAL TERMS AND CONDITIONS” - means these general terms and conditions.

Registration

Only goods which the system allows to be added to the shopping cart may be purchased through the online store. All information on goods presented in the website, including, but not limited to technical characteristics, warranty, instructions for use, etc. is provided by the manufacturer, respectively importer of the goods. Flauen is not responsible in case of false, incorrect or inaccurately presented information, accurate information presented in a misleading way, discrepancies between the presented and the actual situation, typing mistakes, etc. All pictures shown are for illustration purpose only. Actual product may vary.

General conditions

We use the information we collect in various ways, including to:

  • Communicate with you directly in order to provide you with updates and other information relating to your inquiries

  • Send you emails

  • Provide, operate, and maintain our website

  • Understand and analyze how you use our website

Prices

All prices shown on the website/online store are in euro and are valid only at the time of their publication. Flauen reserves the right to change them without notice at any time. The prices of online purchases, confirmed by Flauen are final and shall not be changed. The prices on the website/online store are final and include all taxes and fees, except the price for processing and delivery, indicated separately, when such is due. Decorations, if required, are not included in the price.

Legal Guarantee. Information for consumers. Alternative Dispute Resolution.

All goods presented on the website and/or sold through the online store have a legal guarantee of conformity of goods with the sale contract pursuant to Art. 112-115 of the CPA. The commercial guarantee does not affect the rights of consumers arising from the guarantee of Art. 112-115 of the CPA. Regardless of the commercial guarantee, the seller is responsible for the lack of conformity of consumer goods with the sales contract under the guarantee of Art. 112-115 of the CPA. You can find information on consumer rights deriving from the legal guarantee of Art.

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Alternative dispute resolution bodies within the meaning of Art. 181n, para. 4 of the CPA are the conciliation committees at the Commission for Consumer Protection. In the event of a dispute about a purchase made online you can also visit the website ОРС

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This section refers to persons who are consumers within the meaning of §13, para.1, item 1 of the Supplementary Provisions of the CPA.

Orders

Only users who have accepted the general terms and conditions can place orders.

Payments

The price due for goods ordered through the online store can be paid by bank card payment or other functionalities may be added at a later date. Flauen reserves the right to alter payment methods.
 

All payments are made in euro only. By accepting these terms and conditions the buyer agrees expressly and unconditionally to pay to Flauen, in advance and in full amount, the purchase price of any item ordered through the online store.

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If paying via “cash on delivery” the buyer hands over to the courier the total amount (including the purchase price and price for processing and delivery) specified in the invoice/receipt and authorize the courier to hand it over to Flauen on his/her own behalf and account; the payment is specified in the document, verifying the delivery of the item, serving as a proof of receipt.

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For payment via bank card/bank transfer, you may be charged with bank fees/commissions determined unilaterally by the respective bank/finance institution.

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As per art. 113, para. 4 of the Value Added Tax Act invoices and corrections of invoices are issued within 5 (five) calendar days after the date of purchase. After that, Flauen will not issue invoices or corrections of previously issued invoices.

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For purchases through the online store, as well as when the price is agreed with discount, use of Flauen gift cards, vouchers , etc. is not applicable.

Contract

The distance sale contract between Flauen and the buyer shall be deemed concluded at the time of confirmation of the specific order by Flauen. Confirmation of a distance sale contract, including of the information under Art. 47, para 1 of the CPA shall be done via the email provided by the buyer.

Delivery

Goods ordered through the online store are delivered only to addresses in the territory of the EU (with the exception of Cyprus and Malta). For other deliveries, contact Flauen directly for an inquiry. Goods are received only by signing of a document certifying the delivery and acceptance of goods. Delivery times of goods ordered through the online store are shown in the menu leading to a purchase and depend on the zones of the courier service Flauen works with. Goods travelling outside of Bulgaria require additional papers from the Bulgarian government and although Flauen will try to provide those before announcing goods on the website, certain waiting times may be applicable through circumstances not connected to the service Flauen provides as different countries have different regulations concerning art.

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The indicated delivery times shall apply as long as they do not contradict delivery times enforced by the relevant courier company. Other issues might be connected to the Covid-19 crisis and legislation or regulation connected to it. All delivery times start counting one work day after the purchase is paid in full with included other prices for delivery, decoration, etc.

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Flauen reserves its right unilaterally, without informing the buyer, to extend all delivery times by up to 14 days. Goods are delivered against signature, to the entrance of the building or office of the courier services Flauen works with. If personal delivery to the recipient is impossible or difficult, the shipments shall be delivered as follows: 1. for business address – to a person, whose place of work is at the address, by indicating the name and position/department of the person receiving the shipment. 2. for home address – to a member of the household, by indicating the name of the person who received the shipment and their relationship with the recipient. In case the order cannot be delivered on first visit, through no fault of Flauen/the courier (in case no one is present at the address, etc.), the person making the delivery leaves a notice stating the telephone number to which the recipient should call within three working days to fix a new deadline for delivery. In case the order cannot be delivered on the second visit, through no fault of Flauen/the courier, the distance sale contract is automatically terminated, in which case, as a sanction for the buyer’s fault, Flauen shall retain all sums paid by the buyer. The provision referred to in the previous sentence also applies in cases where the recipient unreasonably refuses to accept the shipment. Flauen/the courier is not responsible for failure to deliver when the buyer has provided false, incomplete and/or inaccurate personal data, including when the address given is incomplete, inaccurate or fictitious.

Review of the product. Returns

Upon receipt of the product the buyer is obliged to review it and if he/she finds evident shortcomings, missing accompanying accessories and/or missing documents required by the Bulgarian legislation, he/she shall immediately inform the person making the delivery. Failure in doing so, the product is deemed approved and the buyer loses the right to claim that it was delivered with evident shortcomings, missing accompanying accessories and/or missing documents required by the Bulgarian legislation, at a later date. Returns of purchased through the online store goods are carried under the provisions of the Consumer Protection Act (only for consumers) and/or in accordance with the terms and conditions of their commercial warranty.

Withdrawal from a distance contract

Pursuant to art. 50 of the CPA, a consumer is entitled to withdraw from the distance contract without stating a reason, without compensation or penalty and without covering any costs, save for the costs provided for in art. 54, par. 3 and art. 55 of the CPA, within 14 days as from the date of: acceptance of the goods by the consumer or a third party other than the carrier and indicated by the consumer, or when the consumer has ordered in one order many items that are delivered separately – from the date on which the consumer or a third party other than the carrier and indicated by the consumer has accepted the last item.

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The right to withdrawal may be only exercised if the consumer has presented to Flauen: the goods in its original package in perfect condition, all pertaining to the goods accessories, belongings and documents, as well as the original purchase documents (cash receipt/invoice).

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In case the right to withdraw from a distance contract has been exercised, the consumer shall send or deliver the goods back to Flauen no later than 14 days from the day on which the consumer informed Flauen of his/her decision to withdraw from the contract. The risk of accidental loss or damage is born by the consumer until the goods are delivered back to Flauen.

Other provisions

Flauen is committed to providing only the services presented on the site, in the way they are presented. All information presented on this site, including, but not limited to design, availability, prices and location of the goods, is valid only at the time of its presentation. Flauen reserves the right to change it without notice at any time. It is the user's responsibility to check the website’s terms of use, as well as the information on prices, availability, etc., so that he/she is promptly informed of any changes which may have occurred thereupon. In all cases, the change shall be effective in future and shall not affect orders confirmed by Flauen prior to its occurrence. In case we need to grant further approval, we shall grant it, otherwise the order shall be considered invalid regardless of our confirmation of said order.

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Flauen is not responsible for the content and safety of the websites referred to by links posted on this website. Clicking on these links and use of websites to which they refer is performed by users of this website entirely at their own risk and responsibility. Where necessary the users of the website are required to accurately and fully provide the data required.

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By accepting these general terms and conditions, the user expressly and unconditionally agrees to receive emails containing brochures, information about promotions, games, raffles, etc. on the e-mail address provided for the purposes of purchase or registration on this website. Consent under the preceding sentence may be revoked at any time. Access to the resources of the website and the online store will be blocked for incorrect users. Accounts of users who violate the terms of use of the website and the online store, as well as accounts of users who use them for other purposes, will be deleted.

 

The provisions of the existing Bulgarian legislation shall apply for all issues not settled in these general terms and conditions. Any disputes concerning the interpretation and implementation of these general terms and conditions, and the interpretation and implementation of distance sale contracts for order of goods through the online store will be resolved by an agreement, and in the event of failure to reach an agreement, the dispute will be referred to to the competent court: for consumer claims – according to Art. 113 of the Civil Procedure Code, in all other cases and if the jurisdiction has not been imperatively indicated – to the competent court in the city of Sofia, in accordance with the rules of tribal jurisdiction under the CPC, namely – Sofia District Court and the Sofia city Court.

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Flauen has the right to amend and actualize the current Terms & Conditions agreement at any time.

 

This site is presented in Bulgarian and English, whereas in case of discrepancies the Bulgarian version shall prevail.

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